Returns and Exchanges

RETURNS
We accept most unused, unopened supplement products within 14 days of purchase date. Purchases with quantities of 5 or more are non-refundable. Shipping in non-refundable once item has been shipped when order was  $100+

We do not accept returns for medical grade products, personal care products and the following:

  • All Obagi skin care products
  • Soaps and other cleaning products
  • Clearance items
  • Opened or used items

If you’d like to return your product, please review the information below.

  • Only products purchased from Purely Integrative will be accepted for a return
  • Returns must be made within 14 days of your purchase
  • Loyalty Points are good for a year from date of order purchase and can not be credited back. 
  • Merchandise must be in its original, unopened, sealed and unused condition
  • You will be responsible for the shipping charges
  • Obtain all shipping and tracking information as we are not responsible for lost packages
  • Returns will be processed within 1 week of receipt and credited back the original card used at the time of purchase
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement
  • Do not mail any package C.O.D. as they will not be accepted

    Please ship your returned product, along with a copy of your original receipt to:

    Purely Integrative
    ATTN: Returns Department
    3300 Riverside Drive
    Upper Arlington, Ohio 43221

    Please note the reason for your return. Please do not send your purchase back to the manufacturer. To initiate a return, please contact us at info@purelyintegrative.com or 614-928-9083 (M-F 9AM-5PM EST).

    EXCHANGES
    If you’d like to exchange a product for another color, style or shade, please review the following:

    • The product must be in its original, unopened, sealed and unused condition
    • It must be made within 14 of the original purchase
    • You’ll be responsible for shipping charges
    • Keep all shipping and tracking information as we are not responsible for lost packages

    To initiate an exchange, please contact us at info@purelyintegrative.com or 614-928-9083 (M-F 9AM-6PM EST).

    DAMAGED PRODUCTS
    If you receive an item that is broken or damaged, please contact us immediately at info@purelyintegrative.com or 614-928-9083 (M-F 9AM-5PM EST). Items will not be replaced after 30 days of purchase.

    QUESTIONS
    Contact us with any questions at info@purelyintegrative.com or 614-928-9083 (M-F 9AM-5PM EST)